Job Description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.  

SUMMARY
 
                Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following
 

• Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner

• Accurately process, document and record mail correspondence

• Research and review correspondence to assess action to be taken

• Prepares paperwork for processing of refund due to customers

• Schedule hearings

  COMPENSATION

   

• Hourly rate of $12.20

  AVAILABILITY

   

• Must be available between the hours of 8:00am - 8:00pm, Monday through Friday

• Must be able to attend mandatory staff meeting which occur 1 Saturday per month

  EDUCATION and/or EXPERIENCE

   

• High school diploma or general education degree (GED)

• One to three months related experience and/or training, or equivalent combination of education and experience

• Excellent oral and written communications skills

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.