Clerk-Call Center in Ocoee, FL at PRWT Services

Date Posted: 5/15/2025

Job Snapshot

Job Description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:

  • Responds to telephone inquiries and complaints using standard scripts and procedures

  • Gathers information, researches/resolves inquiries and logs customer calls

  • Communicates appropriate options for resolution in a timely manner

  • Informs customers about services available and assesses customer needs

  • Provides functional guidance, training and assistance to lower level staff as mentor

  • Provides assistance, training and troubleshooting support to lower level staff as mentor

  • Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems

  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness

  • All other duties as assigned

    We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.
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