Summary of responsibilities: The Customer Service Analyst (CSA) is to provide efficient handling, investigation, resolution, and customer care for the transit program.
Key Responsibilities:
•Assist customer with their inquiries, complaints, discrepancies, and potential fare disputes under service request
•Handle incoming calls and make out bound calls needed
•Support the transit Customer Call Center as needed
•Be responsible for set-up, processing, and modify autoloads for customers
•Provide e-commerce and telephone customer care support to Corporate/Institutions Accounts
•Other duties as assigned.
Additional requirements:
•High school diploma
•Ability to work in fast paced environment
•Strong oral and written communication skills
•Good analytical abilities
We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.
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