Clerk-Quality in Philadelphia, PA at PRWT Services

Date Posted: 10/17/2020

Job Snapshot

Job Description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

Summary of responsibilities: The Quality Clerk is responsible for auditing, analyzing, and reviewing processes within the department.The Quality Clerk ensures compliance to in-house specifications, standards, and good business practices. Additionally, the Quality Clerk will provide training support to supervisors.
 

Key Responsibilities:

  • Review production and efficiency standards within operation.

  • Perform random audits throughout project.

  • Attend quality monitor sessions with manager and client.

  • Recommend ideas to improve production standards.

  • Prepare and present daily, weekly, and monthly statistical information to management staff regarding quality assurance.

  • Review/recommend training of all staff.

  • Monitor production goals

  • Perform customer service silent monitoring sessions.

  • Examines project operations for accuracy and conformity to contractual guidelines.

  • Receive cross-training for all projects.

  • Other duties as assigned.
    Additional Requirements:

  • High school diploma or general education degree (GED).

  • One to three months related experience and/or training; or equivalent combination of education and experience

  • Ability to provide effective coaching and feedback to staff with ultimate goal of team success

  • Ability to process and retrieve information from a computerized database

  • Understanding of Microsoft Windows based software (including but not limited to Microsoft Word and Excel)

  • Ability to effectively communicate in a courteous and professional service level at all times

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.

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