Summary of responsibilities:
The Image Review Supervisor will support the manager in all required areas of the operation. This would include production, quality, staff retention, staff training/development, operational efficiencies and client relations.
Key Responsibilities:
- Oversee the collection, processing, and evaluation of information related to Manual Image Review (MIR) project.
- Supervise daily operations on the MIR project floor and ensure efficient workflow management.
- Track and report daily production metrics, demonstrating the ability to generate and analyze reports.
- Train, guide, and supervise personnel, ensuring they understand their duties and responsibilities.
- Monitor employee work hours, overtime, vacation, sick leave, and prepare payroll for submission.
- Coordinate employee vacation schedules to maintain adequate staffing levels, stepping in as needed.
- Oversee attendance and professional appearance standards.
- Ensure all documentation and training records are completed and properly filed in employee records.
- Maintain regular communication with the client and Manager.
- Conduct audits of processed images based on Image Review Reports.
- Prepare and deliver employee performance appraisals.
- Uphold and enforce company policies and procedures.
Additional requirements:
- Ability to work any day of the week, including weekends, is required due to our rotating schedule
- Should be responsive to alerts or messages, including after-hours when needed
- Must be able to engage and communicate with clerks professionally and respectfully.
- Ability to work efficiently with little to no supervision is required.
- Proven leadership skills with the ability to motivate and manage a team effectively.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Strong interpersonal skills and ability to handle conflict resolution in a professional manner.
- Proficiency in relevant software/tools for reporting and scheduling.
