ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:SUMMARY
Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner.
Accurately process, document and record mail correspondence
Research and review correspondence to assess action to be taken
Prepares paperwork for processing of refund due to customers
Schedule hearings
QUALIFICATIONS
High school diploma or general education degree (GED).
One to three months related experience and/or training, or equivalent combination of education and experience.
6 month of high volume call center experience
Excellent oral and written communications skills.
Ability to work in a fast paced, high volume area.
Candidate must be available to work between the hours of 8:00am and 8:00pm.
Scheduling is based on the need of the call center.
Ability to read, write, and understand English and/or Spanish.
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals
Ability to calculate figures and amounts such as discounts, interest, and percentages
Ability to apply common sense understanding to carry out simple one or two step instructions
Ability to deal with standardized situations with only occasional or no variables
Training will take place virtually. Customer Service Reps will be required to work in person on-site prior to the end of training.
We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.
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