Summary of responsibilities:
•Responsible for the direct oversight of activity associated with the collection, processing
and evaluation of information related to the Image Review/Violations functions
for New York E-ZPass project.
Responsibilities:
•Supervise daily operations of the Image Review/Violations area and monitor daily work flow
•
Work closely with the client and act as a liaison between the various departments associated with Image Review
•
Accountable for daily production reports, and exhibit the ability to generate reports
•
Supervising personnel ensuring that they are properly trained in their duties and responsibilities.
•
Monitor weekly hours, overtime, vacation, sick pay and incentives and prepare payroll for submission.
•
Coordinate employee vacations to ensure staffing levels are maintained and fill in if necessary.
•
Oversee daily overtime and justifications.
•
Monitor attendance.
•
Ensures that all documentation, training forms are completed and placed in employee files.
•
Communicate daily with client and Project Manager.
•
Audit images processed by Image Review Reports.
•
Prepare employee performance appraisals.
•Enforce company procedures and policies.
•
Monitor new employee performance.
•Assist with special projects assigned by Project Manager.
Additional requirements:
High School Diploma or Equivalency
•
Ability to successfully operate in a high paced production environment
•
Ability to provide leadership, motivation, training, and coaching to staff members
•
Excellent attendance and a high degree of confidentiality and reliability
•
Possess excellent organizational skills and is proactive in achieving department goals
•
Must be computer literate
•
Strong organizational skills, attention to detail, and record keeping
•
Ability to evaluate staff and perform annual appraisals
•
Ability to report production results to senior management
•
Strong oral and written communication skills
•
Must be able to work in a fast paced environment
We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.
Other details
