Summary of responsibilities:
•Responsible for the direct oversight of activity associated with the collection, processing
and evaluation of information related to the Image Review/Violations functions
for New York E-ZPass project.
Responsibilities:
•Supervise daily operations of the Image Review/Violations area and monitor daily work flow
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Work closely with the client and act as a liaison between the various departments associated with Image Review
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Accountable for daily production reports, and exhibit the ability to generate reports
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Supervising personnel ensuring that they are properly trained in their duties and responsibilities.
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Monitor weekly hours, overtime, vacation, sick pay and incentives and prepare payroll for submission.
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Coordinate employee vacations to ensure staffing levels are maintained and fill in if necessary.
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Oversee daily overtime and justifications.
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Monitor attendance.
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Ensures that all documentation, training forms are completed and placed in employee files.
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Communicate daily with client and Project Manager.
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Audit images processed by Image Review Reports.
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Prepare employee performance appraisals.
•Enforce company procedures and policies.
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Monitor new employee performance.
•Assist with special projects assigned by Project Manager.
Additional requirements:
High School Diploma or Equivalency
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Ability to successfully operate in a high paced production environment
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Ability to provide leadership, motivation, training, and coaching to staff members
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Excellent attendance and a high degree of confidentiality and reliability
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Possess excellent organizational skills and is proactive in achieving department goals
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Must be computer literate
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Strong organizational skills, attention to detail, and record keeping
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Ability to evaluate staff and perform annual appraisals
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Ability to report production results to senior management
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Strong oral and written communication skills
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Must be able to work in a fast paced environment
We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.